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POLICY OF QUALITY

Mars Logistics took the initiative of meeting the requirements of ISO 9001 Quality Management system and endeavoured to keep customer satisfaction at highest level possible at a very early stage. Parallel to this approach, in 1998, MARS became the first company in its sector to be awarded with ISO 9002 Quality Assurance certificate for its bonded warehouse facilities.
In 2000, we started working on adapting company operations to Total Quality Management standards considered to be the most contemporary managerial approach, giving particular importance to not only customer satisfaction but also employee satisfaction. Our efforts were not in vain for we were certified by SGS with ISO 9001:2008 Quality Management Certificate in 2009.
Mars Logistics, giving utmost importance to its employees and the environment, was also one of the first companies in its field of activity to be eligible for ISO 14001 Environmental Management Standards and OHSAS 18001 Occupational Health and Safety Management Systems Standards certificates which target in facilitating a healthier and safer working environment with reduced risks of occupational accidents and health problems as well as minimising the danger of environmental accidents and pollution.
Mars Logistics, striving to make the issues of ensuring occupational health and safety / environmental sensitivity one of its primary principles, started to work on meeting ISO 14001 / OHSAS 18001 standards in 2008 and in early 2009, was certified by SGS with ISO 14001 Environmental Management Standards and OHSAS 18001 Occupational Health and Safety Management Systems Standards certificates.
In conjunction with these initiatives Mars also became a member of the National Quality Movement to ensure employee implementation of Total Quality Management rules. On the other hand, as a performance improvement strategy MARS employed self-assessment methods based on EFQM “Excellence Model” and coherent with these findings it executes planning and practices for continuous improvement.
Self-assessment is an approach based on systematic and concrete data making it possible for an organisation to identify strengths and weaknesses as well as periodically measuring progress. Thanks to self-assessment practices based on facts, Mars is capable of analysing how much progress is made on the path to perfection and what excellence really means in the logistics sector.
Quality Management is a comprehensive and fundamental management approach targeting long-term performance development in managing an organisation by focusing on customers and the needs of all other players (employees, suppliers, shareholders and society) involved in logistical operations. Quality Management Principles at Mars Logistics can be summarised as customer oriented activities, leadership, participation of all parties, process approach, system approach in management, continued development, decision making process based on facts and mutually beneficial relations with business partners. Integrated with our own company culture Mars Logistics successfully transforms these principles into practice.
Customer oriented approach at Mars consists of measuring customer satisfaction, prompt response to customer complaints, customer representative system practices, customer relations management practices etc. Leadership principle involves delegation, management with targets, open communication, and strategic management; participation of all parties incorporates employee satisfaction assessment, teamwork, recognition-appreciation system and social activities. Meanwhile, process approach and system approach in management takes into account ISO 9001 Quality Management System, definition, management and assessment of processes as well as human resources systems. Continued development principles encompass teamwork, management with predefined targets and suggestion system. Fact based decision making process involves statistical analysis and reporting activities, whilst mutually beneficial relations with suppliers involves assessment and development of supplier (agency and other logistical company) performances. Quality is always at the forefront for Mars Logistics.

Policy of Excellence

Mars management believes that quality is customer satisfaction. We aim at reaching the level of superior quality at low cost by achieving flawless service generation. Hence Mars management has adopted the Excellence Approach that equally and fairly meets the expectations of its customers, employees, suppliers, society and shareholders, which in essence is a continuous process of improvement, learning and innovation.

Policies and principles adapted to successfully implement the Excellence Approach have been listed below. In scope of a culture of excellence shaped by these policies Mars Logistics Group is proud to be a company adept to the new millennium.

Customer Relations Policy

  • Serve customers with a win-win philosophy
  • Generate continuity in customer relations
  • Surpass customer expectations with innovative services and keep customer satisfaction at highest levels.

Cooperation Policy

  • Foster sustainable partnerships based on mutually beneficial relations

Human Resources Policy

  • Ensure in employing the right people for the right job regardless of religion, language, race, gender or disability; increase employee satisfaction; strengthen corporate loyalty and develop efficiency; ensure participation in the decision making process by providing an environment for self development.

Communication Policy

  • Guarantee vertical, horizontal and traverse information sharing amongst all parties with the right tools and at the right time.

Corporate Social Responsibility Policy

  • Meeting social expectations and exist as a company respectful of laws and regulations
  • Develop and apply example Social Responsibility projects

Financial Affairs Policy

  • Effective debt follow-up and collection from income generated from primary business activity, securing acquired liquidity, financial equity provision at minimum cost wherever possible and fulfil responsibilities on a timely basis.
  • Keeping record of company activities in accordance with laws, general practice codes, international accounting standards and in compliance with unified accounting system, producing real and reliable financial statement correctly representing operation results.

Purchase Policy

  • Acquiring the right product and service at the right time, at the right amount from the right place at the right price.

Information Policy

  • Rendering electronic documentation infrastructure wherever and whenever possible,
  • Simplifying information access process and ensuring information safety.

Technology Policy

  • Keeping operational efficiency at highest level by using latest technology.

Active Management Policy

  • Ensuring that buildings, equipment and material provide top quality service at low costs within product optimum lifespan.
    Stock Management Policy
  • Manage our vehicles with consideration to stock, minimum spare parts and optimum fuel stock levels so as periodical maintenance and repairs can be completed and each vehicle is ready for being on the road.

Sponsorship Policy

  • As a company we sponsor academic institutions, student clubs, amateur sports clubs and Non-Governmental Organisations that participate in the development of the sector and meet our criteria in their mission and activities.

Workplace Health & Safety (WHS) and Environmental Policies

Mars Logistics guarantees to;

  • Improve its environmental and WHS performance in accordance with its targets and aims,
  • Minimise environmental pollution by investing in environmentally friendly and WHS standards compliant technologies in all operations,
  • Reduce potential of occupational accidents and vocational illnesses by creating a healthier and safer working environment,
  • Make occupational health & safety and environmental sensitivity a way of life,
  • Comply with current legal and various other responsibilities regarding the environment and WHS activities, by means of regularly reviewing environmental and WHS hazards involving the logistics services sector.


Mars Logistics Company Policies